How InDebted grew U.S. self-serve payments by over 1,861% with Tratta
InDebted, an Australian collections agency, expanded into the US market through its acquisition of Delta Outsource Group and aimed to introduce its digital-first collections approach to the US market. However, they encountered challenges due to Delta's legacy manual processes and the absence of consumer self-serve options, leading to inefficiencies, a subpar customer experience, and stunted revenue growth...